Description:
We are looking for a dedicated End-User Support Engineer to provide in-person technical support, ensuring seamless operation of hardware, software, and connectivity within our organization. The ideal candidate will be responsible for device provisioning, troubleshooting, asset management, and supporting a variety of IT processes and tools.
Responsibilities
- Deliver in-person support for hardware, software, connectivity, and peripheral devices (monitors, docks, AV accessories)
- Provision, image, deploy, refresh, and decommission desktops, laptops, and mobile devices, including MDM enrollment
- Coordinate hardware repairs, warranty claims, vendor services, and manage asset inventory (tagging, tracking, audits)
- Install, configure, and troubleshoot operating systems, applications, and support identity/access management (onboarding/offboarding, MFA, permissions)
- Support conference room and meeting space technology
- Document work and maintain accurate ticketing in designated systems
- Escalate and collaborate with engineering or platform teams as needed
- Utilize ITSM, ticketing, asset management, and monitoring tools, following established processes, runbooks, and SOPs
- Participate in onboarding, training, and knowledge transfer activities
Requirements
- Experience in end-user IT support, preferably in an enterprise environment
- Strong knowledge of device provisioning, imaging, deployment, and peripheral/AV support
- Familiarity with hardware repair coordination, vendor management, and asset management tools
- Proficiency in OS/application installation, troubleshooting, and identity/access management
- Experience with mobile device support and MDM solutions
- Excellent documentation, communication, and collaboration skills
- Experience with ITSM, ticketing, and asset management tools
- Ability to follow established processes and participate in ongoing training
We offer
- Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
- Life and AD&D Insurance (Company Paid)
- Employee Assistance Program (Company Paid)
- Telehealth (Company Paid)
- Short-term Disability (Company Paid)
- Long-Term Disability
- Paid Time Off (including vacation and sick days)
- Registered Retirement Savings Plan (RRSP) with Company match
- Maternity/Parental/Adoption Leave Top-up
- Employee Stock Purchase Program
- Critical Illness Insurance
- Employee Discounts
- Unlimited access to LinkedIn learning solutions