Educator

Description:

lululemon, an inclusive and innovative performance apparel company, is seeking Educators to join its Westmount store team. Educators form the foundation of lululemon’s success, responsible for delivering world-class guest experiences, providing expert product education, and embodying the brand’s community-driven culture. This role emphasizes customer connection, product knowledge, and fostering an inclusive team environment.

Key Responsibilities:

Guest Experience:

• Interact with guests to ensure an excellent and personalized experience.

• Assess guests’ needs and provide tailored purchasing and return solutions.

• Educate guests on product value and technical features.

• Facilitate seamless end-to-end guest experiences including omnichannel programs (e.g., buy online/pick up in store, phone sales).

• Dynamically engage guests on the floor and respond to their needs promptly.

• Receive and act on guest feedback in collaboration with store leadership.

Team Collaboration:

• Contribute to a respectful, inclusive team environment.

• Build supportive relationships with all team members.

• Collaborate to optimize guest experience and support store operations.

Store Operations:

• Perform product presentation tasks: restocking, destocking, relocating items, and maintaining store standards.

• Use in-store technology to support operations and guest experiences.

• Maintain cleanliness and a premium store environment.

• Adhere to people safety policies and procedures.

Core Skills & Values:

• Inclusion & Diversity: Promote and support an inclusive environment.

• Integrity/Honesty: Act honestly and ethically.

• Guest Experience Focus: Connect with and assist guests effectively.

• Personal Responsibility: Be dependable and accountable.

• Self-Awareness: Recognize impact of words and actions.

• Teamwork & Collaboration: Work productively with diverse perspectives.

• Enthusiasm: Maintain a positive and engaging approach to work.

Job Requirements:

• Legally authorized to work in Canada.

• Minimum age 18+.

• Ability to travel to the assigned store using own transportation.

• Flexible availability including evenings, weekends, and holidays.

• Willingness to work in a store with bright lights, music, and moving through the store for most of the shift.

• Ability to lift boxes up to 13.6 kg (30 lbs).

Preferred Qualifications (Optional):

• High school diploma, GED, or equivalent.

• Prior retail or customer service experience is an asset.

Compensation & Benefits:

• Base pay $19.25 – $22.15/hr + $2/hr target bonus → Total $21.25 – $24.15/hr.

• Pay-for-performance bonus philosophy rewarding individual and team performance.

• Extended health, dental, and mental health benefits.

• Paid time off and retirement savings plan matching.

• Employee discounts, fitness & yoga classes, parenthood top-up.

• Extensive development courses, mentorship programs, and leadership opportunities.