Educator

Description:

lululemon is a global leader in innovative performance apparel for yoga, running, training, and other athletic pursuits. The company focuses on technical fabrics, functional design, and creating transformational experiences for its guests. lululemon is committed to building an equitable, inclusive, and growth-focused environment for employees while delivering exceptional customer service.

The Full-Time Educator is a critical role that drives lululemon’s success by providing world-class guest experiences. Educators engage directly with guests, offer product education, and authentically communicate the company’s community and culture.

Key Responsibilities:

Guest Experience:

• Interact with guests to ensure a high-quality experience, respecting their pace and needs.

• Assess guests’ needs to provide personalized purchasing and return solutions.

• Provide technical product education, explaining the value and benefits of products.

• Facilitate seamless guest experiences via accurate transactions and execution of omnichannel programs (buy online/pick up in store, phone sales, ship-from-store).

• Move dynamically on the sales floor to assist guests and attend to store needs.

• Collect guest feedback and collaborate with store leadership to resolve issues.

Working With Others:

• Contribute to a respectful and inclusive team environment.

• Establish productive relationships with team members and collaborate to support store operations.

• Support an engaging and inclusive culture for both team and guests.

Operations:

• Perform product presentation, restocking, and merchandising duties.

• Use in-store technology to support operations and enhance guest experience.

• Maintain store cleanliness and adhere to safety policies.

• Follow company policies, procedures, and applicable laws/regulations.

Key Skills & Values:

• Inclusion & Diversity: Foster an inclusive environment that values differences.

• Integrity/Honesty: Act ethically and fairly.

• Guest Experience: Strong interest in connecting with and helping guests.

• Personal Responsibility: Dependable and accountable.

• Self-Awareness: Understand how words and actions affect others.

• Collaboration & Teamwork: Work effectively with others and seek diverse perspectives.

• Enthusiasm: Maintain positive energy and make work engaging.

Requirements:

• Legally authorized to work in Canada.

• Minimum 18 years old.

• Ability to travel to assigned store using personal transportation.

• Willing to work flexible schedules including evenings, weekends, and holidays.

• Capable of working in an environment with bright lights and loud music.

• Able to move around the store for most of the shift and lift boxes up to 30 lbs (13.6 kg).

• High school diploma or equivalent is an asset.

Compensation & Benefits:

• Base pay: $19.25 - $22.15/hour + $2/hour target bonus (total target $21.25 - $24.15/hour).

• Pay-for-performance philosophy rewarding individual and team performance.

• Extended health, dental, and mental health coverage.

• Paid time off and retirement plan matching.

• Generous employee discounts, fitness & yoga classes, and parenthood top-up.

• Professional development courses, mentorship programs, and leadership series.