Driver Medical Fitness

Description:

You are responsible for supporting Driver Medical Fitness Administration. As part of the overall records management process, you will maintain driver records. You will prepare files for review by the Driver Medical Fitness Case Assessors and Deputy Registrar, as well as issue a high volume of written correspondence outlining the Deputy Registrar’s requests and decisions.

You will respond to a high volume of telephone inquiries, and given that processing occurs simultaneously, we require your strong multi-tasking skills to manage multiple interruptions and help keep our goals on track. You are responsible for the accurate and timely posting of transactions and information to driver records; strong analytical and communication skills are essential as the information you deal with is often complex and a timely response is required.

Confidentiality is of utmost importance too, given the sensitive information you will encounter on a regular basis.

This position provides the opportunity work in conjunction with the Service Nova Scotia Contact Center, Access Nova Scotia, and other Registry of Motor Vehicle staff with regards to driver record matters. You will also have exposure to sources of external information including Physicians/Medical Professionals, Law Enforcement, and information from other Canadian provinces and territories.

Qualifications and Experience

You have four (4) years of related experience in a customer service and/or administrative environment. An equivalent combination of training and experience may be considered.