Disability Case Manager

Description:

Canada Life is hiring for the role of Disability Case Manager in Calgary, AB. This is a permanent full-time hybrid position offering a rewarding opportunity to manage disability claims and directly contribute to improving the well-being of Canadians.

In this dynamic and results-driven environment, you will be responsible for evaluating disability claims, coordinating medical assessments, implementing return-to-work programs, and working with various stakeholders to ensure each claim is handled effectively and compassionately. You’ll manage both short-term disability (STD), long-term disability (LTD), and Life Waiver claims using critical thinking, medical insight, and professional communication.

Key Responsibilities:

• Proactively manage assigned disability claims (STD, LTD, Life Waiver).

• Assess medical information and compare against job duties to determine claim validity and duration.

• Conduct phone and written investigations with applicants, employers, physicians, and legal representatives.

• Communicate effectively with all parties to ensure clarity, transparency, and timely updates.

• Develop, implement, and monitor return-to-work plans in collaboration with employers.

• Oversee healthcare coordination and rehabilitation initiatives with a focus on employability.

• Make sound decisions using analytical and case-based assessment skills.

Required Skills and Qualifications:

• Education or experience in health & wellness, insurance (disability, life, or health), claims, or customer service.

• Excellent verbal and written communication skills in client-facing situations.

• Strong planning, organizational, and time-management capabilities.

• Decision-making and problem-solving aptitude with a solution-focused mindset.

• Ability to work independently as well as part of a collaborative team.

• Tech-savvy and comfortable using new systems and digital tools.

• Bilingualism in French and English is an asset but not mandatory.

Compensation and Benefits:

• Base Salary: $56,000 – $83,900 per year

• Annual Bonus Program

• $2000/year Education Reimbursement

• Flexible Health & Dental Benefits

• Pension Plan & Life Insurance Coverage

• Employee Discount Programs

• Paid Vacation, Personal Days, and Volunteer Days

• Share Ownership Options

• Extensive Training & Career Growth Opportunities

Work Environment:

• Hybrid work setup with a mix of in-office and remote work.

• Centrally located office with access to public transportation.

• Inclusive, accessible, and supportive workplace culture.

• Dedicated to diversity, equity, and professional development.