Director Of Quality

Description:

Lynwood Charlton Centre (LCC) is seeking an experienced and strategic professional for the position of Director of Quality, Evaluation, and Compliance. This critical leadership role offers the opportunity to shape the future of innovative mental health programs for children and youth across the Greater Hamilton Area. As a publicly funded charitable organization, LCC provides residential, day treatment, in-home, and community-based services to children, youth, and families. As the Lead Agency for the Hamilton region under Ontario’s Moving on Mental Health initiative, LCC is dedicated to service excellence and system transformation.

The Director of Quality, Evaluation, and Compliance (DQEC) will report to the senior leadership team and drive organization-wide initiatives in quality improvement, compliance monitoring, program evaluation, research leadership, and internal staff development. This position requires a combination of data-driven decision-making, strategic leadership, regulatory knowledge, and a strong commitment to equity and client-centered care.

Key Responsibilities:

1. Quality Assurance and Compliance

• Design and implement agency-wide quality assurance and continuous improvement frameworks

• Monitor and ensure compliance with provincial regulations, accreditation standards, and ethical requirements

• Lead policy and procedure development in relation to compliance

• Train and support program managers on data collection requirements and system implementation

• Integrate client outcome measures into Electronic Health Records (EHR) and clinical workflows

• Utilize evidence-based tools and key performance indicators to monitor service effectiveness and clinical progress

• Lead CQI initiatives and partner with program leadership to improve service outcomes

2. Program Evaluation and Outcome Measurement

• Collaborate with leadership to determine strategic evaluation needs

• Lead mixed-method evaluation processes including qualitative and quantitative techniques

• Utilize EHR systems and tools such as Power BI, SPSS, and Excel for data analysis

• Develop a Client Service Dashboard to share insights with stakeholders

• Translate evaluation findings into service improvements and equity-focused initiatives

3. Training and Development

• Coordinate and oversee staff training programs including quarterly cultural responsiveness and annual training weeks

• Design internal and external training offerings to strengthen organizational capacity

• Develop learning tools in partnership with the board and leadership

• Offer training to external stakeholders including schools and healthcare agencies

4. Research Leadership

• Lead organization’s research strategy and foster academic and community research partnerships

• Oversee grant writing and dissemination of research findings

• Align research outputs with the organization’s goals and transparency commitments

Required Qualifications and Skills:

Education:

• Master’s degree in Social Work, Psychology, Public Health, Health Administration, Program Evaluation, or MScHQ (Health Quality)

• Allied health professionals such as nurses, physiotherapists, or occupational therapists are encouraged to apply

Skills and Tools:

• High proficiency with evaluation tools, data analysis software (Power BI, SPSS, Excel), and EHR systems

• Strong strategic planning and project management skills

• Excellent written and verbal communication skills tailored to varied audiences

• Demonstrated ability to lead through collaboration and foster a culture of learning and equity

What They Offer:

• Target salary of $90,000 annually / $7500 monthly

• Comprehensive benefits package including dental, vision, disability, and pension plan

• Generous paid time off policies including wellness days

• Free onsite parking and business casual dress environment

• A collaborative, mission-driven team