Description:
As Director of Information Technology, you’ll own the implementation, reliability, and continuous improvement of all enterprise technology services. You’ll drive automation, productivity, and operational excellence while ensuring our employees have secure, seamless access to the tools they need to serve customers.
Here are some of the problems you’ll help us solve:
- Execute a multi-year IT roadmap that aligns with business objectives, balances risk, and supports rapid growth.
- Lead the implementation and lifecycle management of our global network, SaaS applications, collaboration platforms, and end-user devices.
- Lead a customer-centric service desk model that delivers measurable improvements in response time, resolution quality, and employee satisfaction.
- Create and refine ITIL-based processes for incident, change, and asset management to reduce downtime and technical debt.
- Partner with Information Security to embed Zero Trust principles, device management, and least-privilege access into every layer of our tech stack.
- Drive enterprise-wide projects such as ERP integrations, office build-outs, and M&A technology migrations, ensuring on-time and on-budget delivery.
- Develop metrics and dashboards that provide real-time visibility into system health, capacity, and spend, enabling data-driven decision-making.
- Champion a cloud-first, automation-first mindset, leveraging emerging technologies, APIs, infrastructure as code, and low-code tooling to eliminate manual work and speed delivery.
- Evangelize best practices, run internal training, and foster a culture where technology is an enabler.