Digital Technology Intern

Description:

The Opportunity

• Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed.
• Providing valuable services to the business, working together with the leadership team to drive technology and help transform business activities.
• Configuring, deploying, maintaining, solve and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment.
• Solving complex problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority, and nature. When appropriate, advancing or routing them to the appropriate team.
• Helping with a range of office-based technology needs – installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams.
• Responding to, documenting, and resolving service tickets in a timely manner according to an agreed service level.
• Documenting procedures, standards, configurations, settings, installation sequences and back-out instructions.
• Following ITIL/Service Management policies and procedures.
• Helping the software asset management team to maintain applications (license management and version control).
• Helping with communications and training around technical change.
• Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge, and promoting best technology practices with colleagues.i