Digital Client Success Manager

Description:

Absorb Software, a global leader in learning management and mentorship platforms, is seeking a Digital Client Success Manager (Together) to ensure the long-term success, adoption, and retention of customers through a digital-first, data-driven approach. The role focuses on scaling customer engagement via automation, analytics, and proactive client relationship management.

Key Responsibilities:

• Manage post-launch success for Professional customers using a digital-first model.

• Monitor customer health and adoption data to identify risks and opportunities.

• Design and optimize automated customer journeys to improve engagement and retention.

• Conduct virtual training sessions and office hours to drive adoption.

• Partner with Account Managers to identify upsell and expansion opportunities.

• Gather and communicate customer feedback to internal teams.

• Use CRM and AI tools (e.g., HubSpot) to manage workflows and customer data efficiently.

Qualifications:

• 3+ years of experience in Customer Success, Account Management, or Client Support (SaaS preferred).

• Strong communication and relationship-building skills.

• Proficient in data analysis and trend interpretation.

• Experience with CRM tools (HubSpot, Jira, Zendesk, Confluence, etc.).

• Excellent time and project management abilities.

Desired Characteristics:

• Tech-savvy with a passion for scalable digital engagement.

• Analytical mindset with a focus on continuous improvement.

• Proactive and collaborative team player.

• Strong problem-solving and organizational skills.

Additional Requirements:

• Must be legally eligible to work in Canada.

• Remote-first role; equipment and monthly flex allowances provided.

• Background check required before employment.