Development Services Assistant

Description:

Under the direction of the Director of Planning & Development Services, the Development Services Assistant provides front-line customer service, administrative support, and records management for the Development Services department. This role involves responding to inquiries, assisting with planning and building applications, and ensuring effective communication and organization of municipal records.

Responsibilities:

• Customer Service & Public Relations:

  • Provide customer service at the front counter, via email, and over the phone by responding to inquiries and complaints, offering community information, and redirecting calls as necessary.

  • Maintain a professional and courteous demeanor, upholding the Municipality’s public image and ensuring confidentiality.

• Planning & Building Application Support:

  • Review planning and building application submissions to ensure completeness before acceptance.

  • Contact applicants to request missing information.

  • Assist with Planning Act application circulations, including extracting GIS data, mailing notices, managing records, and entering data.

• Zoning & Agreement Compliance:

  • Conduct research and provide responses to inquiries from clients, including solicitors, property owners, and the public.

  • Coordinate information on zoning by-laws, municipal policies, and relevant legislation.

• Records Management:

  • Maintain accurate records for planning and building files to ensure easy access and retrieval of information.

• Administrative Support:

  • Provide administrative assistance to the Director, including call screening, preparing documents and correspondence, and file management.

• Other Duties:

  • Perform other duties as assigned.

Minimum Qualifications:

• Completion of 2 years of post-secondary education in Planning, Building, GIS, or Office Administration.

• 2-3 years of municipal experience in planning and building.

• Strong knowledge of office practices and procedures.

• Proficiency in Microsoft Office Suite, ArcGIS Pro, Bluebeam, Adobe, CloudPermit, and CityWide.

• Excellent customer service and communication skills.

• Strong organizational and time management abilities.

• Ability to handle confidential and sensitive information.

• Self-motivated with the ability to work independently with minimal supervision.

What Thames Centre Has to Offer:

• Competitive salary: $34.49 to $38.82 per hour (2025)

• 21 hours per week, Monday to Friday

• Vacation entitlement recognizing previous service

• Eligibility to enroll in OMERS pension plan

• Supportive and collaborative work environment