Desktop Support Specialist

Description:

• Design and implement global desktop/laptop images
• Develop wrappers and packaging for use in patch distribution
• Define and coordinate global image rollout schedules
• Coordinate with infrastructure and security teams on desktop/laptop software install requirements
• Lead troubleshooting activities in resolution of patch execution and deployment issues
• 3-5 years of experience in desktop engineering and/or desktop hardware and software configuration troubleshooting for Intel and iOS based systems
• Experience with various server systems, operating systems, and diverse technical environments
• Ability to install software for and troubleshoot a wide range of applications
• Excellent customer service orientation and verbal communication skills
• Advanced analytical thinking and problem-solving skills
• Good experience of Win10 upgrade is a must.
• Mac experience is preferred.