Desktop Support Engineer

Description:

An elite, top-ranked High-Frequency Trading (HFT) fintech firm is actively seeking a Support Analyst (Desktop Support Engineer) to join its Montreal team in a hybrid work setting. This is a high-impact opportunity for a tech-savvy, automation-minded individual to work within a cutting-edge, fast-paced trading environment where technology drives the firm’s performance and innovation.

As a Support Analyst, you will play a pivotal role in delivering seamless IT support to over 500 users, including critical trading application support, ensuring high system availability and minimal downtime. The position is ideal for someone who thrives under pressure, has a passion for automation and scripting, and enjoys working in an energetic, high-performance environment.

Key Responsibilities:

• Provide technical desktop support to users across the firm, including trade floor support.

• Ensure optimal functioning of key systems including Microsoft Windows environments and market data platforms such as Bloomberg.

• Respond to high-pressure issues efficiently and effectively in a mission-critical, trading-focused environment.

• Utilize PowerShell scripting to automate routine support tasks and improve system efficiency.

• Manage application deployment and support using tools such as SCCM, and application virtualization platforms.

• Deliver mobile device support including Blackberry Work and UEM.

• Collaborate with cross-functional teams to drive continuous IT improvement initiatives.

• Maintain strong customer service standards and user satisfaction.

Qualifications:

• Strong experience in PowerShell scripting for automation and support tasks.

• Previous experience supporting trade floor environments or other high-pressure operations.

• Solid knowledge of Microsoft Windows 10 and desktop administration.

• Familiarity with market data applications, especially Bloomberg.

• Experience with SCCM, application virtualization, or similar technologies.

• Proficient in troubleshooting technical issues and delivering user-friendly resolutions.

• Hands-on experience with mobile device support, particularly Blackberry Work/UEM.

• Excellent customer service and communication skills.

• Prior experience in a financial firm or similar high-performance organization is a strong plus.

• Driven, adaptable, and personable professional who thrives in collaborative and fast-paced environments.

Why Join This Firm?

• Be part of a high-performance trading environment where innovation is constant.

• Work with some of the best minds in finance and technology.

• Join a team that values automation, efficiency, and technical excellence.

• Competitive salary, attractive bonus structure, and excellent benefits.

• Enjoy a hybrid work setup and a dynamic office culture in Montreal.

• Exposure to cutting-edge fintech tools and systems with opportunities to grow your career rapidly.