Description:
SSCL is seeking an experienced Desktop Support Analyst to provide onsite and remote technical support in a professional enterprise environment.
The successful candidate will troubleshoot hardware, software, network, user-access, and endpoint-security issues while supporting desktops, laptops, Microsoft technologies, and other workplace systems. This role is ideal for a technically skilled professional with strong troubleshooting, communication, and customer-service abilities.
Responsibilities
- Provide onsite, deskside, and remote technical support to end users.
- Troubleshoot hardware, software, Microsoft 365, network, VPN, printer, peripheral, and user-access issues.
- Install, configure, deploy, and maintain desktops, laptops, mobile devices, and approved applications.
- Manage incidents and service requests through IT ticketing systems.
- Support Active Directory, user accounts, authentication, permissions, and endpoint security.
- Assist with device deployments, system upgrades, software updates, and technology rollouts.
- Maintain accurate technical documentation and resolution records.
- Escalate complex technical and cybersecurity issues when required.
Qualifications
- Minimum 2 years of relevant experience in deskside support, desktop support, technical support, or a related IT role.
- Post-secondary education or training in Information Technology, Computer Science, Cybersecurity, Computer Systems, or a related field, or an equivalent combination of relevant education, certifications, and experience.
- Hands-on experience with Windows, Microsoft 365, Active Directory, TCP/IP, VPNs, wireless networks, and IT ticketing systems.
- Knowledge of cybersecurity, endpoint protection, identity and access management, and security-incident escalation.
- Relevant IT, cybersecurity, or ITIL certifications are considered an asset.
- Strong troubleshooting, communication, organizational, and customer-service skills.