Description:
Customer Support Specialist (Microsoft Excel, ClickUp)
Position Type: Permanent
No. of Positions: 1
Location: Greater Toronto Area
Description
Are you passionate about solving real-world problems, supporting innovative technology, and making a meaningful impact on sustainability? We are scaling rapidly across North America to revolutionize how businesses manage energy, cut emissions, and embrace a greener future. As a Customer Support Specialist, you’ll be a foundational team member—owning the customer experience, providing product and service support, optimizing day-to-day operations, and directly supporting our mission to build a more energy-efficient world. If you're excited to work at the intersection of clean-tech, customer success, and operational excellence, this position might be for you.
This job is mainly a Tier-1 Customer Support position in the technology environment.
Key Responsibilities
- Act as the primary point of contact for clients, providing prompt, accurate resolution for hardware/software issues.
- Work with data and customers' demands on the portal, and extensively implement Microsoft Excel data for integration.
- Maintain clear, well-documented client interactions using CRM and customer support platforms (e.g., Intercom).
- Coordinate with internal technical teams to manage the end-to-end issue resolution lifecycle.
- Liaise with third-party vendors and utility providers to ensure accurate energy data and client service continuity.
- Manage shipping and logistics of hardware devices, including inventory tracking and documentation.
- Perform regular data hygiene tasks across platforms such as HubSpot and ClickUp to ensure data integrity.
- Support the Operations Manager with ad-hoc tasks, including administrative, reporting, and internal process improvements
Qualifications
- Minimum three years in a customer support role, ideally in a startup or fast-paced environment.
- Experience in delivering support in the technology domain, with a proven track record of working with related tools.
- Strong hands-on experience with Microsoft Excel for data integration.
- Experienced with and willing to implement AI tools on a daily basis.
- Strong written communication skills and comfort using support tools (CRM, help desk, workflow tools).
- Demonstrated ability to meet or exceed key customer metrics (FRT, TTR, CSAT).
- High attention to detail with a proactive, problem-solving attitude toward operational tasks.
- Passion for delivering excellent service and a high degree of empathy for client needs.
- Strong communication and analytical problem-solving skills.
- Background in engineering, energy management, manufacturing, or French proficiency is an asset