Customer Support Rep

Description:

Reporting to the Senior Manager, Business Operations, the Customer Support Services Rep will provide a high level of customer service and admin support for the Facilities Operations team, including: Facilities Ops Admin, Mailroom, Move Team, Housekeeping, Linen, Transport, Plant Operations and Protection Services.

The Customer Support Services rep will support the day-to-day activities of the Facilities Ops admin functions.

• Supports day to day activities of the admin team; acts as a back up for the mail room

• Respond to inquiries and triage calls to appropriate respondents

• Ensure all administrative tasks including but not limited to are completed and processed within pre-determined timelines:
  • Payroll
  • Purchase order requisitions
  • Invoicing
  • Office supplies
  • Staff inquiries
  • Sole sources
  • Updating absence reports and tracking
  • Other general administrative tasks

• Works with Management to maintain integrity of asset data

• Perform other duties as required by management

Skills/Experience Required:

• 2–3 years of customer service or administrative experience
• Experience working in a hospital environment
• Proficient is using Microsoft Office, mainly Excel
• Experience working with various software solutions such as Peoplesoft, Sharepoint