Description:
As a Customer Success Manager focused on Enterprise accounts, you’ll play a critical role in ensuring the long-term success and satisfaction of our most strategic clients. Acting as a bridge between our client's sales, support, and engineering teams, you’ll translate complex technical challenges into actionable, high-value solutions tailored to enterprise needs.
Key Duties
- Serve as a strategic advisor to Enterprise-level customers, guiding them through product adoption and long-term success.
- Build and nurture trusted relationships with senior stakeholders and decision-makers across large organizations.
- Collaborate with internal teams to ensure high-touch service, seamless onboarding, and timely issue resolution for enterprise accounts.
- Proactively identify risks and opportunities, driving retention, engagement, and expansion strategies within enterprise portfolios.
- Maintain thorough and organized client records to support high standards of service across large, multi-department clients.
- Identify and execute upsell and cross-sell opportunities that align with enterprise customer goals and business outcomes.
Your Profile
- Proven experience as a Customer Success Manager in the SaaS space, preferably with a strong track record managing Enterprise-level clients.
- Excellent communication and stakeholder management skills, with the ability to engage and influence at all levels.
- Skilled in simplifying complex technical concepts for diverse audiences across large organizations.
- Ability to manage multiple enterprise accounts in a fast-paced, dynamic environment.
- A customer-first mindset, with a deep passion for driving success at scale.