Customer Solutions Lead

Description:

Softchoice, a leading software-focused IT solutions and services provider, is seeking a Customer Solutions Lead to join its Customer Strategy and Solution Sales Team in Vancouver, BC. The successful candidate will play a critical role in driving customer success through consultative selling, strategic relationship management, and the delivery of innovative cloud and workplace technology solutions.

Softchoice helps organizations become more agile, innovative, and connected by guiding them toward modern cloud and digital workplace solutions. As a Customer Solutions Lead, you will act as a trusted advisor to clients, aligning business outcomes with Softchoice’s professional, managed, and agility services across Cloud, Security, Collaboration, Applications, and Data.

Key Responsibilities:

Consultative Selling:

• Engage directly with senior executives (VP and C-level) to understand business challenges and deliver value-driven solutions.

• Lead complex multi-threaded sales opportunities involving AI, Cloud, Professional Services, and Managed Services.

• Design comprehensive technology roadmaps aligning with customer business goals.

• Oversee smooth client transitions and adoption of new digital solutions.

Account Management:

• Own and manage a book of business, driving pipeline growth, forecasting accuracy, and quota attainment.

• Develop and execute account and close plans to ensure consistent sales performance.

• Conduct quarterly business reviews (QBRs) with customers to assess progress and identify new opportunities.

Value Proposition & Solution Delivery:

• Clearly articulate Softchoice’s value proposition across AI, Cloud, and Advanced Workplace solutions.

• Tailor presentations and proposals to resonate with the client’s business needs.

• Lead initiatives that help clients reduce IT spending, optimize infrastructure, and innovate operations.

Managed Services & Cloud Solutions:

• Champion managed cloud and workplace solutions designed to enhance business resilience and agility.

• Collaborate with internal teams to align delivery methods and ensure seamless implementation.

Collaboration & Mentorship:

• Partner with internal sales, pre-sales, and delivery teams to ensure coordinated go-to-market execution.

• Mentor and guide new team members, sharing industry insights and best practices.

• Participate in solution sales community discussions to enhance collective team performance.

What You’ll Bring:

• Experience: 7+ years in sales or pre-sales roles with a proven track record of selling Professional and Managed Services solutions.

• Technical Expertise: Strong understanding of cloud platforms (Azure, AWS, Google Cloud), Microsoft 365, and modern workplace environments.

• Sales Acumen: Ability to create and execute market attack plans and contribute to district growth strategies.

• Strategic Thinking: Strong analytical and decision-making skills with the ability to manage multiple enterprise accounts simultaneously.

• Communication Skills: Excellent presentation, negotiation, and consultative selling abilities.

• Leadership Qualities: A collaborative mindset with the ability to mentor others and contribute to team success.

Why You’ll Love Working at Softchoice:

• Inclusive Culture: A workplace that celebrates diversity, authenticity, and belonging.

• Career Growth: Clear paths for advancement and professional development in a high-performing culture.

• Flexibility: Freedom to plan your workdays and leverage remote or hybrid options.

• Recognition: Proudly certified as a Great Place to Work for over 20 consecutive years.

• Comprehensive Benefits: Competitive compensation, bonuses, cell allowances, healthcare coverage, and perks that start from day one.

Equal Opportunity Commitment:

Softchoice is an equal opportunity employer dedicated to fostering inclusion and diversity. Applicants from all backgrounds, including underrepresented groups and individuals returning to work, are encouraged to apply.

Accommodation:
If you require accommodation during the recruitment process, contact:
📧 asktalentacquisition@softchoice.com