Customer Service Specialist

Description:

• 1-2 years related work experience in an inbound/outbound contact/call centre, business or office environment is an asset.

• Ability to take initiative and deal intuitively with situations, work well under pressure and with minimal direction/supervision.

Bonus skills and experience

• A basic knowledge and understanding of real estate is desirable.

• Experience with Microsoft Office preferred.

• Data entry experience is desirable.

• Bilingual in French is an asset.

What success looks like

• Receive inbound calls and emails from tenants requesting service

• Create, revise, and dispatch work orders (including outstanding work orders from the Tenant Portal).

• Place outbound calls to the appropriate Colliers Building Operators if work orders are urgent and escalate accordingly.

• Track sick-days to ensure that work orders are dispatched to the appropriate Building Operator.

• Flexible to work Monday to Friday, 5am - 5pm.