Description:
What you’ll do on a typical day:
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
What you need to succeed at RXO:
At a minimum, you’ll need:
- 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
- Experience with Microsoft Office (Word, Excel, & Outlook)
It’d be great if you also have:
- High school diploma or equivalent
- Bilingual English/Spanish
- Experience in a call center environment
- Strong customer service skills with the drive to resolve issues
- Excellent organizational skills
- The ability to thrive under pressure while delivering solutions that exceed customer expectations