Customer Service Representative

Description:

• Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction.
• Ensure issues are thoroughly investigated and determine appropriate action for resolution.
• Maintain accurate records and documentation of changes to account information through the CCTS database.
• Maintain knowledge and awareness of all company policies and procedures.
• Follow all current departmental procedures, processes and methodologies.
• Escalate any unresolved customer concerns to the Manager.
• Assist on special projects as assigned by the Manager; Other duties as required.

To Succeed, You Will Need:

• Customer service / call center experience.
• Bilingual (French & English).
• Exceptional customer service skills with a strong "customer first" attitude.
• Good organizational skills and strong time-management techniques.
• Works well under pressure and in a fast-paced environment.
• Display high ethics, character and commitment to business policies and decisions.
• Display initiative in handling problems, be a team player and support changes.