Customer Service Representative

Description:

At the Sun Life Client Care Centre, our goal is to provide rewarding and diverse career paths for our employees by providing them with amazing networking opportunities all across the organization. We want you to reach your full potential. You will have access to world class training resources and will work in a fast-paced, innovative environment made up of dynamic teams and leaders who encourage you to deliver the best!

What we offer:

• Have a direct impact on the lives of our Clients by providing timely and effective service: provide our clients a best-in-class client service experience to help them achieve lifetime financial security and live healthier lives

• Training and Support with your progression in mind: A comprehensive, paid training program with a defined career progression plan.

• Rewards and Recognition: Competitive salary and incentives plus a quarterly incentive plan worth up to an additional $5,600 per year with full benefits from the first day you join and 3 weeks vacation!

• Caring is in our DNA: We support the spirit of giving through several campaigns, improving the lives of individuals and families in our local communities.

• Worklife Balance: Take your weekends off: Our Client Care Centre is open Mon-Fri 8 AM – 8 PM

What will you do?

• Provide best-in-class client service: Help clients with questions about our products, services, policies and claims through inbound calls, chats and email

• Problem Solve: Analyze and find solutions to client problems in a friendly and proactive way

• Innovate: Provide clients with additional information on Sun Life’s products & services in support of their financial and health goals

• Deliver Results: Ensure our clients have the right information taking the right amount of their time

What do you need to succeed?

• Exceptional communication skills in English (French is an asset but not required)

• Team Orientation

• Problem Solving skills

• Willing to learn

• Ablility to succeed in a fast paced environment