Customer Service Representative

Description:

Customer Service Representative (Term)
Enrolment Services
Applicants are to clearly demonstrate how they satisfy the selection criteria in their written
submissions and must identify the competition number they are applying for in the subject line of
the email.

This competition may be used to establish a 12 month eligibility list of qualified candidates for
future vacancies.

D U T I E S
The main responsibilities of the Customer Service Representative (CSR) is to provide prompt,
friendly, professional, and efficient customer service, both in-person, over the phone and via
email. Responsibilities include, but are not limited to: providing general information and
responding to inquiries from students, prospective students, staff and the general public to assist
them in meeting their career/educational goals; providing program, course, and award
information; accurately inputting data, calculating and processing financial transactions, producing
transcripts, confirmation of enrolments, generating T2202A receipts; screening for and producing
photo ID cards for students and staff; assisting students with online account related issues and
assisting with other administrative projects as required.

R E Q U I R E D Q U A L I F I C A T I O N S

• Extensive experience delivering professional and efficient customer service
• Excellent interpersonal skills
• Excellent verbal and written communication skills to be able to interpret and respond to

customer needs

• Basic financial accounting knowledge including cashier experience
• Experience processing program applications and course registrations
• Proficient with MS Office Suite including Outlook, Word, Excel
• Strong phone contact handling skills and active listening
• Ability to multitask, prioritize and manage time effectively
• Strong organizational skills to be able to keep up with various customer needs and conduct

follow-ups in a timely manner

• Experience building a respectful workplace culture that promotes diversity, learning and