Customer Service Representative

Description:

• Provide excellent customer service to both internal and external clients.
• Effective communication with plan members and plan sponsors in a calm and professional manner.
• Access appropriate information from various Manulife systems.
• Research and resolve inquiries within specified timelines.
• Handle sensitive issues in order to ensure customer satisfaction and maintain confidentiality of private personal information.
• Please Note: You must be available to work shifts Monday to Friday 8:00am to 8:00pm on a rotational basis.

Qualifications:

• Fluency in English and French - verbal and written
• Previous experience in a customer service environment
• Post-Secondary education

Attributes:

• Customer focus and solution oriented
• Excellent communication skills (oral and written)
• Strong interpersonal skills – team player
• Strong attention to detail
• Well organized and able to prioritize work
• Ability to meet deadlines
• Proficient computer and keyboarding skills