Customer Service Representative

Description:

• Customer service focus and skills
• Ability to build positive relationships between customer/company
• Commitment to achieving high levels of service excellence
• Ability to work independently or with minimal direction, within a team
• Excellent communications skills (verbal and written)
• Analytical and problem solving skills
• Assuming responsibility and taking ownership until resolution
• Knowledge of our business policies, procedures and concepts
• Ability to effectively organize, prioritize and multi-task
• Attention to detail
• Post-secondary education with industry certification is preferred or equivalent work experience
• Ability to work collaboratively with teams and peers

How will you create impact?

• Has authority to operate within defined guidelines and processes/practices
• This role is the “Voice of the Customer” to Manulife/John Hancock
• Our focus on customer centricity will set us apart from our competition
• Providing correct and accurate information to maintain Manulife/John Hancock's Financial reputation and our client relationship

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.