Description:
CUSTOMER SERVICE REPRESENTATIVE
Paragon Testing Enterprises, a Prometric Company
Part-Time
Vancouver, BC
Position Summary
The successful candidate will work under the guidance and direction of the Customer Service Supervisor to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.
Work Schedule
The candidate will be required to work two 8-hour shifts on Saturday and Sunday, between the hours of 6:30am – 5:30pm PST.
Responsibilities
The responsibilities include, but are not limited, to:
- Providing comprehensive customer service to test takers via email, telephone, and online chat.
- Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
- Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
- Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
- Providing input to updates of registration and reporting databases.
- Tracking customer requests and providing input for improving customer service.
Requirements
- At least one year of work experience in customer service, preferably in a Call Centre environment.
- Sensitivity to inquiries from test takers for whom English is not their first language.
- Knowledge and experience with business and office procedures, practices, and their applications.
- Experience with computer business applications required, including Windows Office (Excel, Word, Access) and email.
- A quick learner with the ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
- Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
- Must be eligible to work in Canada.