Customer Service Representative

Description:

Concentrix, a global leader in customer engagement and business performance solutions, is hiring Remote Bilingual Customer Service Representatives (French / English) to join its expanding team across Canada. This role offers a unique opportunity to work from home while building a long-term career in a world-class organization that values inclusivity, employee well-being, and professional development.

As a Customer Service Representative, you will provide exceptional customer support through inbound and outbound calls, live chat, and online communication channels. You’ll assist customers with inquiries, troubleshoot basic technical issues, and deliver personalized service experiences that reflect Concentrix’s commitment to excellence. This position is ideal for individuals fluent in both French and English, who thrive in a fast-paced virtual environment and enjoy solving customer problems with empathy and professionalism.

At Concentrix, you’ll be part of a diverse global workforce spanning 70+ countries, united by the mission of helping the world’s most recognized brands improve their customer experiences through innovation and technology. The company has been consistently recognized as one of the World’s Best Workplaces, a Top Employer for Career Growth, and a Leader in Employee Happiness—making it an outstanding place to grow your career remotely.

Key Responsibilities:

• Provide exceptional inbound and outbound customer service support in both French and English.

• Assist customers in troubleshooting basic technical issues related to products such as smartphones, tablets, computers, and wearable devices.

• Document, track, and manage customer interactions accurately in internal databases.

• Follow call flow scripts while adapting responses to meet customer needs and ensure satisfaction.

• Offer additional products or services where appropriate to enhance customer value.

• Maintain a high level of product and service knowledge, including familiarity with iOS, macOS, or comparable technologies.

• Deliver an engaging, friendly, and positive customer experience with every interaction.

Requirements:

• Must be fluent in both French and English (spoken and written).

• Minimum 1 year of experience in customer service or a related field.

• High school diploma or GED required.

• Must have a quiet, distraction-free home workspace suitable for remote work.

• Strong multitasking ability and eagerness to learn new technologies.

• Excellent computer navigation and typing skills.

• Reliable high-speed wired internet connection (wireless, hotspots, or satellite not accepted).

• Must have access to a desktop or laptop for initial testing and potential work setup (equipment may be provided depending on the role).

• Strong communication, empathy, and problem-solving skills.

Benefits:

• Base pay: 16–25 CAD per hour, with performance-based incentives and bonuses.

• Comprehensive benefits package, including medical, dental, and vision insurance.

• Employee Assistance Program (EAP) for mental and emotional well-being.

• Registered Retirement Savings Plan (RRSP) with employer support.

• Paid training, paid holidays, and paid time off.

• DailyPay option for early access to earnings.

• Employee referral bonuses and performance-based recognition programs.

• Free access to leadership and learning programs designed for career advancement.

• Inclusion in employee networking groups such as Women in Tech, Black Professionals Network, LGBTQ+ Pride, Neurodiversity, and more.

• Work-from-home flexibility with full technical and career development support.

• Active participation in global sustainability, diversity, and community programs, including Concentrix Day, Customer Service Week, and OneEarth Promise initiatives.

About Concentrix:

Concentrix is a leading global provider of customer experience solutions, helping top brands transform how they interact with customers through technology, innovation, and empathy. With over 440,000 employees worldwide, Concentrix prides itself on fostering a people-first culture, offering rewarding career paths, and empowering employees to make an impact every day.