Description:
- Assist all customers through reviewing their incoming orders, questioning invalid order items or codes, and working with custom team on drawing and special quotes. Both Manual Entry and EDI processing.
- Respond to customer inquiries regarding; order status, product information, order processing
- Be an active listener and creative problem solver to help resolve customer inquiries
- Maintain customer account information and process orders with high level of speed and accuracy
- Perform detail-oriented administrative tasks while maintaining a positive attitude.
- Provide a meaningful and positive experience with every customer interaction
What You Offer:
A proven aptitude in customer service
- A minimum of 2 years previous experience in a service related role
- The ability to work under pressure
- Strong computer and technical skills
- Attention to detail and strong problem solving skills
- Ability to enter data quickly and accurately (50 wpm)
- An upbeat, ambitious and compassionate personality
- Excellent verbal and written communications skills
- Solid listening skills
- High school diploma (or equivalent), university education an asset
- Ability to work independently and in a team environment
- Experience in a similar industry where product knowledge was extremely important an asset
- Ability to meet deadlines and adapt to change and competing priorities