Customer Service Representative

Description:

To be considered for this position, you possess four years of customer service experience (in person and/or over the telephone). An equivalent combination of training and experience may be acceptable. In addition, you are interested and motivated to interact frequently with customers by phone. You also have strong communication skills (verbal and written) and can understand and explain government programs, policies, procedures and legislation to customers. Working in a fast-paced environment, you effectively analyze problems and provide sound solutions/recommendations. In addition, you take pride in maintaining confidentiality while diplomatically dealing with members of the public. Furthermore, you are flexible and available to work during hours of operation. Lastly, you are comfortable using the Internet and other web-based applications such as Vital Statistics (VISyONS) and software applications such as AMANDA, and Outlook.
The following would be viewed as assets: working knowledge of the programs, policies, acts and regulations administered by Service Nova Scotia and Internal Services, such as Register of Motor Vehicles, Residential Tenancies, Vital Statistics, etc., previous experience working in a Contact Centre, bilingualism (English and French), and previous experience with the Heating Assistance Rebate Program.