Customer Service Representative

Description:

The Department of Finance has the mandate to provide leadership and direction to the public service in all areas of finance and human resource management. This mandate includes negotiating major financial arrangements with the federal government, providing analysis and advice to the Financial Management Board, and ensuring that financial and information resources are managed effectively, efficiently and economically. This mandate also includes the recruitment and retention of a competent public service that is representative of the people it serves and the development of programs and services that effectively serve the human resource needs of the public service.

Job Information

You will be responsible for answering inquires, providing solutions and assistance within established GNWT regulations, employment agreements, policies and procedures, with the ability to engage the appropriate division or business units as required.

The HelpDesk is the main customer service point in the Department of Finance for GNWT employees, managers and third parties who require information, advice, or assistance. You are responsible for creating a positive working relationship through active listening, assessing and problem solving with all clients and providing a consistently high level of client service.