Description:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Minimum grade 12 graduation required, or equivalent (GED).
- Experience providing customer/client service.
- Experience with conflict management and dealing with emotionally charged individuals or groups.
- Clerical/admin experience, education and/or relevant training.
- Experience in word processing and other computer applications such as MS Word, Outlook, Excel.
Preference may be given to applicants with one or more of the following:
- Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
- 6 months or more of experience in any of the above requirements.
- Completed a training program focused on customer service/service excellence.
- Experience providing service through multiple channels (e.g., in-person, phone, email).
- Clerical and Administrative office experience in a public service sector environment (i.e. Municipal, Provincial, Federal).
- Experience in handling financial transactions (e.g., payment processing, cash handling) from the public.
- Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy.
Provisos:
- Willingness to keep self-informed on current trends and issues through ongoing training, education, and participation in branch projects.
- Willingness to perform repetitive tasks while standing at a counter or getting up and down from a chair frequently, for up to seven hours a day.
- Willingness to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.
- Willingness to travel occasionally, for varying lengths of time.