Description:
As a Customer Service Professional, you will be responsible for managing all aspects of customer service and addressing customer needs through inbound phone, email, online chat and at times outbound follow- up services, all pertaining to group plan insurance benefits. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.
Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY!!
What We Offer:
- Paid Training starting on Day 1 in a hybrid (both virtually and in office) environment with practical hands-on training along with your colleagues.
- Online learning programs driven to focus your career development at your own pace.
- Career growth and leadership support to achieve your goals.
- A supportive and fun working environment.
What We Need from You:
- With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.
- You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.
- A continuous learner. Willing to learn new applications, products and services and stay up to date with knowledge articles.
- You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously.
- A solution driven mindset, problem solving and decision-making skills.
- You are confident in your ability to learn and apply information quickly.
- You will contribute to building a supportive, diverse, and thriving workplace. Being a part of a high performing team, supporting one another.
- Reliable and accountable for meeting your key performance indicators.
- Previous customer service experience in a contact center, retail environment or service industry.
- Previous experience in a contact center environment would be considered a tremendous asset.
- Bilingualism (French/English) is also considered an asset.
Additional Requirements:
- In this position you will work in a Hybrid role. Currently working Tuesday and Wednesday in the office; Monday, Thursday, and Friday at home. OR if you would prefer, full time in the office.
- An ethernet cable from your modem to your computer is required for the job. A private, secure workspace at home that is free of distractions and protects our customers privacy.
- Rotating work schedule a week at a time to accommodate customer calls from other time zones will be required (rotating start times between the hours of operation 9:00am - 9:00pm AST Monday - Friday ). The Customer Service client base is Canada-wide. Flexibility is needed as client demand changes.