Customer Service Expert

Description:

Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you'll be well prepared to support the needs of our customers.

A bit about the role:
We need people that will challenge the status quo and help us shape the future and by joining this team you will be part of a diverse, supportive, and fun-loving community where everyone comes together to deliver great outcomes for our customers and each other.

You will be part of a team which delivers key processes to help customers transfer their pension benefits both to and from Aviva and will really love making a difference in customers lives.

Skills and experience we're looking for:

• Excellent telephony and administrative skills
• Accountability for your customers and service their needs in a competent, professional, and timely manner
• You will be responsible for ensuring customer's money is moved safely and in-line with the relevant regulations and internal policies and frameworks
• An expert in your role, with a deep knowledge of the relevant products, systems and processes.
• A positive advocate for your team/area and a 'go to' for others to help support you in delighting our customers.

What you'll get for this role:

• Starting salary between £20,000 and £23,500 based on a 35 hour week or pro rata up to £26,800 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications)
• Generous pension (starting level Aviva contributes 8% when you contribute 2%)
• Eligibility for annual performance bonus
• Family friendly parental and carer's leave
• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for Aviva products
• Brilliant flexible benefits including electric cars
• Aviva Matching Share Plan and Save As You Earn scheme
• 21 volunteering hours per year