Customer Service Associate Specialist

Description:

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), pension, life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues

• Monitor progress of delivery routes
• Process changes or cancellations to delivery orders

What you need to succeed at RXO:

At a minimum, you’ll need:

• Experience with Microsoft Office and other business-related applications
• High school diploma or equivalent

It’d be great if you also have:

• 1 year of experience in a customer service role
• Experience in a call center environment
• Strong customer service skills, including satisfactory resolution of issues
• The ability to thrive under pressure while delivering solutions that exceed customer expectations
• Exceptional multitasking and organizational skills