Description:
Manages the station(s) to ensure adherence to on-time departure, optimum resource allocation and customer satisfaction;
- Assumes responsibility for the overall safety of all employees;
- Build a work culture such that costs, quality assurance and customer satisfaction are key areas to drive efficiency;
- Ensures the airport operations' performance is in accordance with regulatory, company and customer requirements;
- Monitors station performance on a daily basis against KPIs and SOPs and initiates corrective actions to improve results;
- Manages and provides functional guidance and supervision to all service providers at the airport(s) both internal and external;
- Responsible for management and oversight of direct/indirect reports including performance management and ongoing professional development and training;
- Responsible for compliance with Station controls and Internal Audit standards;
- Responsible for preparation of expense and revenue budgets; cost and revenue analysis and overall station cost effectiveness;
- Assists with departmental labour relations including discipline;
- Provide specialized advice to senior & line management in all security functions, protection, intelligence, information and investigation;
- Assist the Company in local marketing and sales activities;
- Responsible for managing the relationship with all stakeholders at the airport (authorities, vendors, suppliers, government agencies etc.);
- Responsible for liaising with regulatory authorities and other operationally relevant external entities;
- Ensure compliance with regulatory requirements as well as internal policies and procedures;
- Other related duties as assigned.
Skills and Qualifications
Include, but not limited to, the following minimum skills and qualifications:
- Post Secondary Education (2 years);
- Five (5) years of previous experience;
- Superior operating knowledge of Sabre , passenger service, airport operations and procedures;
- Proficient in Windows, Powerpoint, Word and Excel;
- Solid customer service skills;
- Ability to manage multiple priorities and deadlines;
- Budgeting experience required;
- Experience managing a unionized workforce;
- Excellent interpersonal and communication skills (written and spoken);
- Excellent leadership skills with the ability to coach, mentor, and motivate;
- Possesses a solid understanding of the business and customer environment;
- Experience with developing and implementing procedures;
- Able to travel as required;
- Ability to communicate in Inuktut a definite asset;
- Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.