Customer Service Agent

Description:

The compensation agent aims to provide operational support to boost the growth and retention of the Career Network’s sales force by offering direct support to the advisors and a full range of services. You will contribute to ensuring harmonious communication and collaboration with the Compensation production team

Reporting to the Manager, you will answer phone calls, emails and chats to optimize the sales force experience and contribute to problem solving. You will actively participate in establishing and improving work procedures, while respecting the context of the existing structure.

Service:

• Respond accurately to requests to support the sales force with general compensation-related questions, such as how the establishment fund [AM2] works, deductions, taxable benefits, the commission schedule and the promotion schedule

• Answer questions regarding bonuses and compensation arrangements to confirm adequate understanding of the qualification criteria for the various promotions

• Support the sales force during the purchase of clientele

• Support the sales force during group insurance changes

• Management of more complex files, working closely with the production teams

• Resolve advisor complaints, within the guidelines provided

• Focus on establishing and maintaining excellent relationships with our partners

• Support the sales force by providing a positive problem-solving experience

• Provide first-line solutions to problems and know when and how to contact coworkers to resolve the most complex ones

Desired profile:

• Culture of service

• Highly developed problem-solving skills

• Ability to establish relationships built on trust

• Great adaptability to change

• Team spirit

• Proactive and motivated

Requirements:

• Diploma in administration or related field

• One to two years of relevant work experience (call centre)

• Excellent command of French and English (oral and written) for frequent interaction with French- and English-speaking advisors