Customer Service Agent

 

Description:

Benefits vary by position. All Canadian North employees are eligible for:

  • Health, Dental, and Wellness benefits
  • Free/reduced rate flight & cargo privileges
  • Retirement plan
  • Referral program

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

  • Process passengers and baggage;
  • Make reservations and compute fares;
  • Disseminate information;
  • Assist passengers with mobility and special needs;
  • Issue tickets and process sales reports for deposit;
  • Assemble, control and transmit reservations and passenger data;
  • Administer Interline and employee travel both business and pleasure;
  • Maintain records as required;
  • Process claims for damaged or missing baggage;
  • Record flight arrival and departure times;
  • Conduct radio communications with the aircraft;
  • Other duties as assigned.

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

  • High school diploma or equivalent related experience;
  • 1 year of customer service experience;
  • Possess a working knowledge of Sabre System;
  • Bilingual in English/French or English/Inuktitut considered an asset;
  • Possess a knowledge of passenger check-in and baggage handling;
  • Must be familiar with all aspects paperwork/documentation for all passenger service functions;
  • Must possess strong communication, and interpersonal skills;
  • Proven customer service skills;
  • Works well in team environment;
  • Experience in handling passengers with mobility needs;
  • Must be adept at handling multiple tasks, and prioritizing duties;
  • Willing to assist in all areas of passenger services;
  • Willing to work irregular hours of operation and shift work;
  • Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Organization Canadian North
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Service Agent
Job Location Toronto,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2022-09-23 6:47 am
Expires on 2022-11-07