Customer Service Advisor

Description:

The position is focused on providing information and services through multiple service paths including: in-person, by e-mail or, by telephone, workshops, Connect CRM, Web Chats, Gecko-Bot, and other electronic media.

The incumbent is expected to work on various assignments associated with the International Centre that have guidelines and strict deadlines whereby the individual is required to coordinate multiple priorities and deadlines effectively.

What you bring to the role:

Education

Two year diploma in Public Relations, Accounting, Business or a related field.

Experience

The incumbent will possess a minimum of two years:

• Proven ability to consistently deliver an exceptional level of service via phone, email or in person, with excellent interpersonal, listening, and customer service skills
• Demonstrated use of initiative in workload planning and pro-active approach in addressing customer concerns. Providing adequate follow up to complaints and concerns.
• Practical experience in a complex, fast-paced, diverse service environment that involves cross-cultural sensitive information, financial transactions, tracking, and inquiry management.
• Excellent oral and written communication skills with the ability to explain complex policies and procedures concisely and effectively.
• Strong computer skills including proficient keyboarding and web navigation skills, along with knowledge of email software and Microsoft Office Suite.
• Demonstrated organizational skills and ability to handle multiple tasks, frequent interruptions and fluctuating volumes
• Demonstrated ability to perform basic arithmetic.
• Excellent knowledge of telephone and voice mail systems.
• Ability to remain calm during an emergency or when dealing with difficult people or situations.
• Flexibility in working as a team member or independently.
• Excellent punctuality and attendance.