Description:
The incumbent provides customer service including reception coverage, financial processing and membership services in a fast paced recreation facility.
Duties and Responsibilities:
- Perform front line customer service for the general public: provide information, answer and resolve complaints, process transactions, record client information, and validate daily admissions and memberships in a fast paced multi-use recreation complex.
- Process and reconcile payments for a wide range of recreation services according to established internal and external controls in an accurate and timely manner: maintain floats, post and reconcile daily transactions, export daily financial revenues for the department, check transactions for accuracy and compliance with current regulations.
- Maintains client database: obtain, record and update personal and financial information, ensure data protection compliance at all times.
- Provide administrative support: input daily statistics, generate reports, distribute forms, track inventory and supplies, and update promotional displays.
- Coordinate central communication point for clients and staff, relay information and required action, in both emergency and non-emergency situations, to relevant parties.
- Act as Team Lead as assigned.
- Follow, so far as is reasonably practicable, established safety procedures and standards.