Customer Service

Description:

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

• Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers
• Providing weekly updates on objectives and identifying any issues or opportunities pertaining to customer service, service area compliance and markdowns
• Incorporating sales information to drive sales for given area of responsibility which includes all frontline features, fixtures and jewelry, if applicable
• Ensuring that operations, clerical and office activities are well managed, in addition to presenting information on communication boards
• Training Associates on how to use registers, equipment, functions performed at the service desk area as well as the policies associated with each service area
• For a closer look into the role, click HERE

What you’ll need

To begin your career with us, you’ll have:

• Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
• High School education or equivalent experience
• Excellent problem solving and communication skills including verbal, written and active listening
• Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs; Strong technical knowledge of register operations