Customer Relations Agent

Description:

First National Financial LP, Canada’s largest non-bank lender specializing in commercial and residential mortgages since 1988, is inviting applications for future bilingual (French and English) entry-level positions. With a team of over 1,000 professionals, the organization is committed to fostering a culture of collaboration, professional development, and service excellence. Selected candidates may be placed in roles such as Customer Relations Agent, Administrator, Mortgage Funder, Resolution Specialist, or Customer Care Specialist.

The ideal candidates will hold a university degree or possess an equivalent combination of education and business experience, along with excellent customer service skills and administrative experience as an asset. Strong analytical and problem-solving abilities, the ability to meet deadlines, and the capability to work both independently and within a team are essential. Bilingualism in French and English is required, as the role involves interactions with English-speaking customers or partners.

First National employees are expected to uphold the organization’s values of client focus, team orientation, and respect for diversity. The company offers a bright and open work environment, complimentary coffee and latte facilities, a supportive and team-driven culture, opportunities for community engagement, frequent social events, and extensive training programs to ensure employee success.