Customer Experience Representative

Description:

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced maternity and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are looking for people who are passionate about delivering an outstanding customer experience to join our branches in the role of Customer Experience Representative. If you are ambitious with a helpful personality, we want to hear from you!

Working in our branch network you will be the first point of contact for our customers, delivering a personalised and friendly service. Everyday you’ll support customers with a variety of needs, this can range from educating customers to use our digital platforms, giving them a choice of how they wish to bank with us, identifying products and services to meet customers’ needs, actively raising fraud awareness and identifying customers who may be in vulnerable situations to determine the best way we can support them.

What we’re looking for someone who:

• Demonstrates excellent communication skills and ability to engage in effective conversations to build strong connections with our customers.
• Takes ownership of customer enquires through to resolution and delivers personalise, friendly and efficient service.
• Ability to think outside the box, identify opportunities to meet customer needs and refer to specialists within the branch.
• Has experience of working in a fast paced customer facing environment.

What we’ll give you:

• Your journey will start with an onboarding training course where we’ll train you on all products and services
• A very competitive benefits package including: a market-leading employer Pension contribution, enhanced parental leave and private healthcare
• At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further.