Customer Enablement Director

Description:

We’re seeking a Director of Customer Enablement to lead and scale Absorb’s global customer education and engagement strategy. In this role, you’ll own Absorb Academy—our centralized hub for customer learning—and drive measurable outcomes across engagement, adoption, and long-term value realization.

This opportunity is ideal for a seasoned customer enablement leader with experience scaling education programs for 5,000+ customers in a SaaS or technology environment. You bring a proven ability to build and lead high-performing, cross-functional teams and to clearly demonstrate customer enablement as a key growth and retention lever.

As both a strategic architect and visible thought leader, you’ll guide a multidisciplinary organization spanning content development, live education, community, events, marketing, and AI-enabled self-service experiences—while confidently representing Absorb’s customer education vision internally and externally.

Absorb Culture - Absorb LMS

What You’ll Do
 

• Own and scale Absorb Academy as the global hub for customer education, enablement, and engagement
• Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention, expansion, and advocacy
• Design and deliver high-impact customer experiences, including live training, webinars, community programs, and flagship events
• Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer independence and support efficiency
• Define and communicate the ROI of customer enablement, tying programs to customer outcomes and business growth
• Serve as a public-facing thought leader and customer advocate, elevating Absorb’s reputation in the market
• Lead and develop a high-performing, multi-disciplinary enablement organization to support global scale
   

What You’ll Bring
 

• 10+ years of experience in customer education, enablement, or learning programs within a technology or SaaS company
• Proven experience scaling customer education programs for 5,000+ customers
• Demonstrated success leading multi-function teams across content, programs, events, marketing, and technical documentation
• Track record of measuring and proving ROI for customer education and enablement investments
• Experience building and managing live events, customer communities, and certification programs at scale
• Strong executive presence with the ability to influence, inspire, and communicate across all levels
• Recognized industry contributor (e.g., awards, speaking engagements, publications, or advisory roles) strongly preferred