Customer Care Representative

Description:

As the Customer Care Representative, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns, and requests about fleet incident /safety services with a focus on providing outstanding customer service.

This position is full-time (37.5 hours/week) with full benefits, working from home within a commutable distance from our office (Mississauga). We offer 2 weeks of paid training - 8:30am to 5pm ET Monday – Friday. Following training you will begin your assigned scheduled shift, which will include one weekend day. You will need to be flexible to work 7.5-hour shifts during normal business hours, 8am to 8pm ET, 7 days a week. We provide all computer equipment needed to perform your job from home. Team members will be located near an office (Hopkins, MN) to attend company meetings and events as required.

A Day in the Life

• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research any issue, and provide solutions and /or alternatives
• Handle calls in an efficient manner, minimizing driver/client time to resolve issues
• Strive for first call resolution
• Exhibit applicable empathy during each call ensuring a superior customer experience
• Meet personal/team qualitative and quantitative targets
• Work effectively in a team environment, and when needed - provide back-up support for administrative tasks

Requirements

• High School Diploma
• Microsoft Office Suite (Word, Outlook, Excel) competency
• Ability to learn and navigate new software quickly
• Professional communication with customers via telephone and email
• 1+ years of customer service experience, contact center experience preferred
• Ability to work effectively with others and contribute to team task accomplishments
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to work full-time 5 days per week, which will include one weekend day

Telecommuting Requirements

• Quiet dedicated work area
• Ability to keep all company sensitive documents secure (if applicable)
• Access to a high-speed internet connection
• Ability to attend in-office (Mississauga) meetings and events