Customer Care Representative

Description:

• Handle customer complaints, provide appropriate solutions and alternatives quickly and efficiently
• Follow up with our customers and teams to ensure resolutions
• Represent our company in a positive manner and to ensure we leave a lasting impression with our customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Other duties as assigned

What You Bring to the Table:

• Proven customer support experience or experience as a Client Service Representative
• Strong communication and active listening skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to adapt/respond to different types of personalities
• Patience to be able to stay calm in an intense environment
• Troubleshooting skills and willingness to investigate if they don’t have enough information to answer customer questions or resolve complaints
• Valid G driver’s license with a clean driving record