Customer Care Logistics Representative

Description:

Process orders from customers received via EDI, email, fax and telephone 
Plan & optimize freight loads 
Solve delivery problems and trace orders for customers 
Confirm orders, report shortages, and "out of stocks" 
Act as liaison between clients and customers to ensure mutual satisfaction 
Daily communication with assigned carrier for equipment forecast and ensure service

expectations are met 
Provide recommendations/solutions to improve service 
Maintain documentation of current client procedures 
Customize order/delivery information to increase efficiency of order processing and user

friendliness 
Assist visitors to the office, answer occasional calls as a back up to reception and occasionally

assist courier deliveries incoming and outgoing

Key Qualifications: 

Excellent English communication skills, both written and verbal 
Completed College Diploma or Certification Program in any relevant field 
Minimum of 2 to 3 years of previous order desk/customer service experience 
Ability to trouble shoot and problem solve 
Strong organization skills and ability to prioritize multiple tasks 
Strong Microsoft Office skills – Word, Excel etc.