Customer Business Development Manager

Description:

• Responsible for developing and growing the relationships with all our key eCommerce customers in Canada and the United States. This includes the fundamentals of content, SEO and digital merchandising tactics while also reaching and exceeding internal commitments such as volume, profit, and trade spend ROI.
• Understand customer’s strategy and build strong relationships through an Omni channel focused approach.
• Achieve profitable growth through strategic planning, and the understanding and manipulation of key sales fundamentals; distribution, pricing, promotion and display.
• Lead the complete sales process through joint business planning, negotiation, forecasting, trade fund management, volume incentive planning, gap closing, and business reviews.
• Sell in a fact-based way utilizing various sources of available data such as Nielsen, IRI and other POS data to diagnose the business and turn insights into selling strategies.
• Demonstrate and build upon basic financial acumen through the understanding and management of Maple Leaf and eCommerce customer P&Ls.
• Passionately acquire strong knowledge and expertise in our products, industry and the category management so that you become the customer’s consultant on the business.
• Exercise strong multi-functional leadership both internally and at the customer by frequent and proactive engagement of available resources to deliver the business. For example, marketing, insights, field sales, category sales development, finance, demand planning and supply chain.
• Occasional overnight travel required.

What You’ll Bring:

• University Degree – Business education preferred
• 3+ years CPG experience- similar or related role
• Key account management sales experience required; strategic planning, effective thought leadership
• Strong understanding of eCommerce fundamentals
• Shopper Marketing experience an asset
• Strong commercial sense and industry knowledge
• Exceptional interpersonal, communication and presentation skills
• Ability to work independently as well as part of a team
• Ability to “think on one’s feet” and make decisions independently in a fast-paced environment
• Leadership & emotional maturity
• Negotiation skills
• Valid driver’s license
• Strong computer skills (Microsoft Office) and good systems knowledge (Cognos, BPCS)
• Ability to work under pressure in a fast paced, demanding work environment
• Highly organized, fact-based and detail oriented
• Bilingual is an asset (French/English)