Customer Advisor

Description:

Clutch is looking for a Sell-to-Clutch Customer Advisor to be the voice for an online car selling experience in addition to our Sell-to-Clutch (STC) team! This is a fantastic opportunity to join a rapidly growing team and create a huge impact!

What You'll Do
 

• Respond to customer inquiries (inbound calls, emails, SMS) and proactively reach out to customers who scheduled an appointment to sell a car to Clutch (warm outbound calls). The current volume is about 60 calls daily.
• Act as the main point of contact for individuals looking to sell their vehicles to Clutch.
• Provide exceptional customer service by answering inquiries, explaining the selling process, and addressing any concerns or questions from sellers.
• Coordinate and schedule appointments with sellers to assess their vehicles and gather necessary documentation.
• Conduct basic vehicle assessments using Clutch’s established guidelines to confirm vehicle condition and value as originally disclosed.
• Collect, audit, and ensure all necessary documentation is accurately completed and submitted for processing.
• Maintain accurate and up-to-date records of all interactions with sellers and transactions through CRM and internal software.
   

What We’re Looking For
 

• You should be comfortable in a fast-paced environment and able to juggle a large number of customers & systems at a time.
• You are exceptionally detail-oriented with the ability to multitask and prioritize effectively.
• 2-3 years of customer service or sales experience required.
• Passion for cars is a plus.
• Stoked about disrupting and redefining an age-old industry and a drive to win.
• Self-starter attitude.
• Willing to work weekend and evening shifts.
• Must be comfortable working 100% on-site at our Mississauga facility.