Critical Parts Expeditor

Description:

Sandvik Mining is seeking a Critical Parts Expeditor to join its dynamic Parts & Service division. This role plays a vital part in improving customer satisfaction by reducing response time for machine-down orders, addressing sourcing challenges, and ensuring timely delivery of critical components. The position requires a proactive professional capable of managing complex supply chain processes while collaborating across multiple teams and vendors.

The Critical Parts Expeditor will oversee and expedite parts orders, resolve sourcing delays, and maintain constant communication with vendors and internal stakeholders to ensure operational efficiency and customer satisfaction. This role is a great opportunity for individuals with strong supply chain, logistics, and communication skills who are passionate about supporting the mining industry.

Key Responsibilities:

• Oversee and manage the customer backlog within the Parts & Service division.

• Handle critical unit down orders, expedite sourcing and delivery of parts from local warehouses and external vendors.

• Identify and resolve sourcing issues to minimize downtime for customers.

• Maintain open and consistent communication with vendors, order desks, and internal teams to ensure accurate ETAs and part availability.

• Research and recommend alternative part solutions when components are unavailable.

• Identify and propose continuous improvement initiatives to enhance systems and processes.

• Support the Order Desk and Sales Team through coordination and follow-ups.

• Uphold company standards for Health, Safety, and Environmental compliance, ensuring all activities are performed ethically and safely.

Environmental Health and Safety Commitment:
At Sandvik, safety is a top priority. The company operates ethically and sustainably, fostering a workplace where employee health, safety, and environmental responsibility are integral to operations.

What You Will Bring Along:

• At least 5 years of experience in parts expediting, logistics, or supply chain coordination.

• Technical understanding of the mining or heavy equipment industry is an asset.

• Proficient in Microsoft Excel and other relevant software tools.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication and customer service skills.

• Ability to multitask, manage time effectively, and work collaboratively within an integrated team.

• Proactive, self-motivated, and adaptable to fast-paced environments.

What Sandvik Offers:

• Opportunity to make a tangible impact on business performance.

• A collaborative, ambitious, and industry-leading team environment.

• Continuous professional development and training.

• Comprehensive benefits package including:

  • Pension plan with matching contributions

  • Health, dental, life, and disability insurance

  • Competitive compensation structure

• A culture of empowerment, innovation, and inclusion, where diversity is celebrated and employees are encouraged to bring their authentic selves to work.

About the Company:
Sandvik Mining and Rock Solutions is a global leader in providing equipment, tools, service, and technical solutions for the mining and construction industries. With operations in over 150 countries, Sandvik is dedicated to creating sustainable value through cutting-edge innovation and customer-centric service.

The company’s core values—safety, teamwork, innovation, and customer focus—drive its commitment to continuous improvement and operational excellence.

Diversity & Inclusion Commitment:
Sandvik is an equal opportunity employer that values diversity and inclusion. The company encourages applications from all qualified individuals, including women, Indigenous persons, racialized persons, persons with disabilities, and members of the LGBTQ+ community.

Sandvik is also committed to an accessible and barrier-free recruitment process in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates requiring accommodation during the recruitment process can reach out to commonhr.canada@sandvik.com.