Credit Management Officer

Description:

As the successful candidate, you have a proven ability to provide superior administrative and service support in delinquency management. You bring exceptional interpersonal skills to the role, reflecting empathy, care and solution orientation to effectively resolve the delinquency accounts, and to support members through their financial challenge. Your experience in collections and knowledge of the associated legal processes as well as of financial products enables you to provide the most appropriate advice and direction. You appreciate and enjoy working in an environment where there are clear goals established in order to meet the members’ and company’s objectives.

Education/Experience:

• Undergraduate degree or Community College diploma, with three to five years relevant experience in a financial institution; or, equivalent combination of training and experience.
• Strong knowledge of financial products and services.
• Superior interpersonal and communications skills, with demonstrated capability in managing stressful conversations that can occur in these situations.
• Experience in lending, delinquency management and working with legal documents are considered an asset.