Credit And Collections Representative

Description:

• Participates in all phases of collection activities involving utility accounts, property tax, Sundry Accounts Receivables, and other related items.

• Processes Customer Information System (CIS) entries to progress accounts to the appropriate collections phase.

• Researches and responds to customer and staff inquiries related to the collection of outstanding accounts.

• Assists customers with service reconnections and ensures all proper procedures have been followed.

• Investigates customer accounts determined to be uncollectable and documents the required information in order to initiate further collections activities.

• Establishes deposit amounts required for commercial and residential services, as required.

• Makes recommendations regarding the effectiveness and enforceability of the various legislative and policy directives involving revenue collections activity.

• Assists with the collection, inspection and clerical duties involving business and taxi licensing, as required.

• Performs other related duties as assigned.

Qualifications

• Graduation from a business college; OR, Post-secondary school certificate in business or related field.
• Four years’ progressively responsible experience resolving concerns of external customers.
• Knowledge of corporate policies, procedures, Civic Bylaw and Provincial Acts as they relate to services offered by Corporate Revenue.
• Demonstrated ability to deal respectfully, courteously and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
• Demonstrated ability to communicate effectively, orally and in writing.
• Ability to multi-task, meet deadlines, and manage several concurrent priorities.
• Ability to maintain confidentiality.
• Skill in the use of a computer using the Microsoft Office Suite.